SAS^® Premium Support

Access to a technical support account manager (TSAM)

Your TSAM will spend time learning about your organization's environment and goals, while managing and prioritizing your technical issues.

Enhanced service-level agreement

Issues are addressed as quickly as possible due to faster responses from SAS engineers and resource coordination by your TSAM.

Proactive
technical advice

Based on a solid understanding of your account needs, your TSAM will use a proactive, collaborative approach to providing technical advice and guidance. 

Regularly scheduled meetings

By meeting regularly with your TSAM, you can discuss key projects, issues and plans.

Workshops

SAS provides skills development and courses that may include an overview of SAS online services, problem investigation techniques and more.

Regular status reports

Status reports will be generated on your technical support activity, so you're always aware of issues, next steps and resolution details.

Phone or email
support

Your questions and technical issues will be addressed as quickly as possible, by SAS experts. (SAS Standard Support)

Access to resources

With access to our customer support site, your team will be able to access resources to help advance their skills. (SAS Standard Support)

Hot fixes & downloads

Get access to important software updates and fixes, so your technology is always up and running. (SAS Standard Support)