SAS® Support Services
When you need questions answered or problems solved, turn to the experts.
Not only do we provide the industry's most powerful analytics, we also pair our technology with the best support in the business.
Move Your Business Forward, Faster
We'll keep you focused on the road ahead by helping you:
- Get your technology up and running with minimal interruption.
- Evolve your team's skills with online resources.
- Quickly download hot fixes and important updates.
- Get well-informed answers from several different disciplines, including research and development, consulting and more.
Compare Service Options
| Benefits | Standard Support | Premium Support | Elite Support |
|---|---|---|---|
| DATA Step and Graphic samples | ✓ | ✓ | ✓ |
| Product documentation | ✓ | ✓ | ✓ |
| Downloads & hot fixes | ✓ | ✓ | ✓ |
| Telephone support | ✓ | ✓ | ✓ |
| Online support | ✓ | ✓ | ✓ |
| Knowledge base | ✓ | ✓ | ✓ |
| Manage My Software | ✓ | ✓ | ✓ |
| Hot fixes & downloads | ✓ | ✓ | ✓ |
| Direct access to a technical support account manager (TSAM) | ✓ | ✓ | |
| Faster response times | ✓ | ✓ | |
| Proactive technical advice | ✓ | ✓ | |
| Regular meetings with your TSAM | ✓ | ✓ | |
| Workshops | ✓ | ✓ | |
| Regular status reports | ✓ | ✓ | |
| Major incident management | ✓ | ||
| Consulting support service hours | ✓ | ||
| Educational resources | ✓ | ||
| Out-of-hours planned support | ✓ | ||
| Get Standard Support | Get Premium Support | Get Elite Support |
Services That Suit Your Needs
Whatever your goals, we work with you to tailor support services to meet your immediate and long-range objectives.
SAS has the best technical support in the industry, bar none! The technician I dealt with knew and understood my issues. In no time, I was able to research and provide solutions to overcome my obstacles. Feroz Essa HQ Air Force Personnel Center
Get Started Now
Our Customer Contact Center can help you get started.
To learn more about other support services, visit sas.com/contact and connect with us via your channel of choice – phone, web, social or chat.
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