Private Training Policies & Guidelines

Please read and follow the guidelines below to ensure an optimal service experience.

Enrollment
After choosing your course, a course description is provided for distribution to potential attendees. We strongly recommend that only those who have the appropriate prerequisite skills participate in the course. Three weeks before scheduled training, you will be asked for a final student count. Check with your Education Account Representative for details.

Course materials
Course materials are provided electronically to the site contact one week prior to the start date of the class. Site contacts are responsible for distributing materials to students. If electronic format is not a viable option, contact your Education Account Executive. Please note that all training materials are copyrighted and duplication is not permitted.

Course hours
Standard course hours are from 9 a.m. to 5 p.m. daily, with 15-minute breaks in the morning and afternoon and one hour for lunch. If this does not fit your normal work schedule, please notify your Education Account Representative to make any necessary changes.

Class roster requirements
You will be asked to provide a list of students approximately one week prior to the course. Students must verify attendance each day for invoicing and certificate of completion purposes. Give the completed roster forms to your instructor. Thank-you emails will provide information regarding access to a digital certificate of completion. For all standard classes, students will receive an email from Credly with access to digital badging.

Software requirements
You are responsible for ensuring that any software required for conducting the training is properly licensed, installed, and available for access as necessary during the class. Contact your Education Account Representative to ensure that you have the necessary software and related components. For classes with a virtual lab environment, all testing should be completed at least two weeks prior to the class start date.

Class facilities
You are responsible for furnishing all facilities and equipment required to conduct the training, including but not limited to work stations, PCs, audiovisual equipment, and classroom space. All facilities must be safe and conducive to learning. Training will be limited to the number of seats available in the facility, and mutually agreed upon maximum attendance.

SAS training centers are available for your on-site training at no additional cost. Contact your Education Account Representative for details.

Computer workstations
We recommend that there be no more than two students using each PC or workstation. Workshops are most beneficial when lecture and labs are held in the same room. Data will be provided to your site if necessary. Plan to load all data before class begins.

Purchase orders
Payment by purchase orders will be accepted as an administrative convenience. Terms and conditions not agreed to in writing and signed on behalf of SAS do not apply.

Nondisclosure
We must receive any nondisclosure documents six weeks prior to any service. No training provider has the authority to sign a nondisclosure agreement on SAS' behalf upon arrival for training.

Expenses
Travel expenses for SAS staff are additional. Expenses include round-trip coach airfare, rental car including gas or local transportation, hotel and per diem meal expenses.

Cancellation policy
You may cancel on-site courses without charge if notification is received by SAS no later than 21 days prior to the course start date. To cancel, you need to contact your Education Account Representative by phone or email. We will work on a best-effort basis to schedule alternative dates. Rescheduling courses less than 21 days prior to course start date is considered a cancellation, and a cancellation fee of 50% of the total fee for the scheduled training will be charged and invoiced separately. Rescheduling courses less than 10 days prior to the course start date is considered a cancellation, and a cancellation fee of 100% of the total fee for the scheduled training will be charged and invoiced separately. In addition, your organization will be responsible for the cost of all cancelled airline tickets purchased for SAS personnel.

Recording devices
Except for accommodations made for students with disabilities/special accommodations, SAS strictly prohibits the use of audio or video recording devices during training sessions.

Please read and follow the guidelines below to ensure an optimal service experience for your custom training class.

Please familiarize yourself with our in-person policies for attending training in a SAS facility.

Enrollment
After choosing your course, a course description is provided for distribution to potential attendees. We strongly recommend that only those who have the appropriate prerequisite skills participate in the course.

Course materials
Course materials are provided electronically to the site contact one week prior to the start date of the class. Site contacts are responsible for distributing materials to students. If electronic format is not a viable option, contact your Education Account Executive. Please note that all training materials are copyrighted and duplication is not permitted.

Course hours
Standard course hours are from 9 a.m. to 5 p.m. daily, with 15-minute breaks in the morning and afternoon and one hour for lunch. If this does not fit your normal work schedule, please notify your Education Account Representative to make any necessary changes.

Class roster requirements
A class roster is required for security purposes one week prior to the class start date. Students must verify attendance each day for invoicing, student certificates and badging purposes. Thank-you emails will provide information regarding access to a digital certificate of completion. For all standard classes, an email from Credly will provide access to digital badging.

Purchase orders
Payment by purchase orders will be accepted as an administrative convenience. Terms and conditions not agreed to in writing and signed on behalf of SAS do not apply.

Nondisclosure
We must receive any nondisclosure documents six weeks prior to any service. No training provider has the authority to sign a nondisclosure agreement on SAS' behalf upon arrival for training.

Expenses
Travel expenses for SAS staff are additional. Expenses include round-trip coach airfare, rental car including gas or local transportation, hotel and per diem meal expenses. There are no rental fees for SAS Regional Training Centers.

Cancellation policy
You may cancel on-site courses without charge if notification is received by SAS no later than 21 days prior to the course start date. To cancel, you need to contact your Education Account Representative by phone or email. We will work on a best-effort basis to schedule alternative dates. Rescheduling courses less than 21 days prior to course start date is considered a cancellation, and a cancellation fee of 50% of the total fee for the scheduled training will be charged and invoiced separately. Rescheduling courses less than 10 days prior to the course start date is considered a cancellation, and a cancellation fee of 100% of the total fee for the scheduled training will be charged and invoiced separately. In addition, your organization will be responsible for the cost of all cancelled airline tickets purchased for SAS personnel.

Recording devices
Except for accommodations made for students with disabilities/special accommodations, SAS strictly prohibits the use of audio or video recording devices during training sessions.

Please read and follow the guidelines below to ensure an optimal service experience.

Enrollment
After choosing your course, a description is provided for distribution to potential attendees. SAS strongly recommends that only those with the prerequisite skills participate in the course. Enrollment will be agreed upon based on the course chosen. Check with your Education Account Representative for details.

System Requirements
Live Web classes are designed for each student to join with an independent connection to the Web conference, virtual lab, and audio conference for optimal participation in the class. Some organizations do not have sufficient bandwidth to support a high number of simultaneous connections. Before scheduling a Private Live Web class for your organization, please test your organization's bandwidth and your ability to connect to the virtual lab through your organization's firewall.

Follow these steps to complete the tests. These tests must be completed from each room that will be used for the class.

International Attendees
The audio portion of the Live Web class is delivered over standard telephone lines. SAS provides a toll-free number and a toll number to registered students. The toll-free number may be used by students located in the US, Canada, and Puerto Rico. For all other countries, telephone charges will apply.

Course Materials
An electronic copy of the course materials will be included in the course instructions email students receive 3 business days before the class date.

Course Hours
Private Live Web classes are scheduled in half-day sessions of 3.5 hours. Some classes may span several sessions.

Class roster requirements
You will be asked to provide a list of students approximately one week prior to the course. Students must verify attendance each day for invoicing and certificate of completion purposes. Give the completed roster forms to your instructor. Thank-you emails will provide information regarding access to a digital certificate of completion. For all standard classes, students will receive an email from Credly with access to digital badging.

Purchase Orders
Customer purchase orders will be accepted as an administrative convenience. Terms and conditions not agreed to in writing and signed on behalf of SAS Institute Inc. do not apply.

Nondisclosure
SAS must receive any nondisclosure documents 3 weeks prior to any service. No service provider has the authority to sign a nondisclosure agreement at the start of a service.

Cancellation Policy
You must cancel no later than 21 days before the scheduled start date to avoid a 25% cancellation penalty (25% of the published applicable fee). To cancel, the customer should call their Education Account Representative. SAS will work on a best-effort basis to schedule alternative dates. Rescheduling training less than 21 days prior to the original start date of the course is considered a cancellation of training and the 25% penalty will be charged.

Recording Devices
Except for accommodations made for disabled students, SAS strictly prohibits the use of audio or video recording devices during training sessions. SAS reserves the right to record a Live Web class for future rebroadcast.