Warranty cost reduction solutions
Increase customer satisfaction and brand equity. Automatically detect and resolve emerging field quality issues sooner by uncovering potential problems and determining root causes. Deliver exceptional field asset service and gain control over service costs with faster, more productive data and AI from SAS.
Why choose SAS for warranty cost reduction solutions?
Reduce the size and costs of recalls and the negative press that goes along with them. Grow service revenue streams and lower service costs by optimizing contracts, pricing, service parts inventory and more.
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Get all critical information in a single view
Consolidate all relevant field quality data, including manufacturing, product, customer geographic information, call center and work order information, into a single, integrated and comprehensive view of field quality. SAS has helped customers like Lockheed Martin automatically clean and aggregate data, reducing data cleanup times by as much as 95%.
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Uncover hidden insights
Transform warranty data into insights that uncover increases in cost per unit and drive business decisions with a unique extrapolation approach.
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Predict warranty claims
Provide highly accurate forecasting to predict warranty claims – the key to truly understanding performance trends – with patented analytic models. SAS has helped customers like American Honda achieve spare parts inventory within 1% accuracy for maximum asset uptime and increased customer satisfaction ratings.
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Change outcomes and save money with transparent insights
Analyze performance to drive the right reactions and change outcomes with transparent insights. SAS has helped customers like American Honda lower warranty costs by 20%.
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Quickly enable everyone to understand the issue and scope
Address common field issues, such as seasonality, immaturity, lag, usage and missing sales data quickly with pre-built calculations for all skill levels. Quickly define potential causes and affected populations with a pre-selected set of drillable analyses.
Minimize risk and improve profitability
Proactively minimize the impact of after-sale defects with fast, trustworthy data and AI that save you money. Resolve issues months earlier and prevent more defective products from getting into customers' hands. Reduce the costs of poor quality with less rework, which reduces scrap and energy use for improved sustainability.
Detect and fix issues faster
Prevent new quality issues and resolve existing ones faster – before they have a significant impact on performance, sustainability efforts or costs.
Gain a complete view of field and warranty data
Ensure users can easily see and understand how assets perform in the field. Clean and aggregate data, reducing data cleanup times.
Lower warranty claim costs
Produce fewer defective products and forecast failure rates with trustworthy AI for better outcomes and cost savings.
Increase customer satisfaction and brand equity
Satisfy consumers, improve service and stay competitive. Achieve accurate spare parts inventory for maximum asset uptime and increase customer satisfaction ratings.
Isolate issues and prioritize resolution
Receive automated alerts prioritized by customer impact so you can focus resources where they’ll have the greatest impact.
The value of warranty cost reduction solutions from SAS
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A global manufacturer of home appliances improved outgoing quality by 50%, lowered the field failure rate by 28%, increased customer satisfaction to 4.5+ stars and reduced warranty costs by millions.
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$500+ million
A global agriculture manufacturer improved root cause analysis and emerging issue detection, reduced problem identification time and warranty costs, and saved $500+ million. Another $487 million in savings are projected between 2022 and 2027.
Recommended resources for warranty cost reduction solutions
SAS is a leader in analytics solutions
SAS is a Leader in the 2024 Gartner® Magic Quadrant™ for Data Science and Machine Learning.
SAS is a Leader in The Forrester Wave: Real-Time Interaction Management, Q1 2024.
Featured product
Learn more about our warranty cost reduction solution, which enables you to proactively minimize the impact of after-sale defects with fast, trustworthy data and AI that saves you money.
