ACFE Austria - Q1 2024 Chapter Meeting
Ridge walk of customer experience and fraud prevention
Dear all,
we are pleased to invite you for the Q1/2024 ACFE Austria Chapter meeting, which will take place in person in Vienna and will be kindly hosted by SAS - Trabrennstrasse 2B, 1020 Vienna.
The main theme of this event will be "Fraud Prevention", with the following agenda:
Fine Tune your Fraud Prevention Strategy – Trends in Fraud Prevention
(Heike Jennewein)
Fraud doesn’t go away, it’s always changing, and fraud executives and fraud fighters need to be up to date with the lasted fraud patterns and fraud trends and therefore with the latest fraud prevention trends. In this session you will get an insight of how Banks are fighting fraud, and what data and technology there are using or plan to use in the future, how internal processes they readjust in order to work more efficient. In the session we will also discuss the latest ACFE Anti-Fraud Technology Benchmark report released recently.
Panel Discussion: Customer Journey: Ridge walk of customer experience and fraud prevention
(Heike Jennewein - Fraud, Katarina Garai - Fraud, Anne Hopfner - Customer Intelligence)
In this panel discussion, we will explore the delicate balance between implementing robust fraud prevention strategies into a seamless customer experience. In today's digital age, businesses strive to offer frictionless processes to enhance customer satisfaction and loyalty. However, the increasing sophistication of fraudsters poses significant challenges, necessitating advanced fraud prevention measures that may lead to a more complex customer journey. Our expert panel will dive into this intricate interplay, sharing insights and strategies to navigate this ridge walk effectively.
The event is open to ACFE Austria Chapter members, but we are happy to welcome professionals who are not yet members of the Chapter, would like to attend the meeting and are interested in becoming members.
Participation at this event will grant existing ACFE members 2 CPEs.
Looking forward to connecting with you.
Kind regards,
ACFE Austria Board Members
Agenda
| Tuesday, March 26 | |
| 05.20 – 05.45 p.m. | Welcome & Networking |
| 05.45 – 06.00 p.m. | ACFE Austria Survey Results Summary |
| 06.00 – 06.35 p.m. | Fine Tune your Fraud Prevention Strategy – Trends in Fraud Prevention Speaker: Heike Jennewein, SAS |
| 06.35 – 06.45 p.m. | Break |
| 06.45 – 07.20 p.m. | Panel Discussion: Customer Onboarding Journey: Ridge walk of customer experience and fraud prevention Panel Participants: Martina Leitgeb, MLG Consulting Andrew Saleh, Raiffeisen Bank International AG Heike Jennewein, SAS Katarina Garai, SAS Anne Hoepfner, SAS |
| 07.20 – 08.00 p.m. | Wound Up & Networking |
Our Experts
Katarina Garai has joined SAS early in 2019 and works within the SAS Fraud & Security Intelligence team helping customers build best-in-class fraud deterrence programs. She has strong experience through working as a Head of Fraud, leading fraud investigations, as well as years as Internal Auditor or Compliance Officer. She has strong knowledge of fraud prevention and detection processes, combined with different fraud investigation strategies in combination of traditional and newest approaches.
Heike Jennewein joined SAS in August 2021. She has more than 20 years of experience in the Anti-Financial Crime Business. In March 2019 she passed the CAMS certification. Back in 2000 she started as a fraud analyst, continued as head of fraud prevention / chargeback where she established a fraud prevention department at a credit card processor in Germany. She also worked as business analyst, as well as product manager for international companies. During her job as product director, she was responsible for the development of a rule mining and case management solution. She carried out several successful fraud prevention consultancy projects for banks and payment service providers for banks in order to reduce fraud losses and to optimize internal processes. Today she is responsible for the fraud and compliance business and solutions of SAS in the DACH region.
Anne Hoepfner is Senior Business Solutions Manager at SAS. Anne advises clients in the DACH region on customer experience and marketing automation.
Anne has been working in the fields of digital marketing, branding and e-commerce for over twenty years - with a particular focus on customer centricity.
Martina Leitgeb works in the field of fraud management for over 10 years. She is fraud fighter with passion and supported international organisations in different fields and also the Austrian Prosecution. She is profiler, internal audit, data protection specialist, trainer and speaker.
Andrew Saleh a 24-year-old native of Vienna, embarked on a diverse professional journey that blends military service with a thriving career in the banking and finance sector. After completing his Matura (A-Levels), Andrew answered the call to serve in the army, where he underwent Officer's Training and currently serves as a group commander in the Miliz (Austrian Army Reserve).
Transitioning to the financial realm, Andrew joined the Austrian branch of ING as a Relationship Manager, swiftly transitioning to the "KYC, Tax & Fraud"-Team where he also became a Certified KYC Associate by ACAMS. His expertise and dedication led him to play a pivotal role through the merger with bank99.
Andrew's passion for regulatory compliance led him to RBI AG, where he specialized in KYC for Corporate Customers before assuming the role of Compliance Officer, focusing on Fiscal Reporting Compliance / Tax Compliance. Concurrently, Andrew pursued higher education, earning a bachelor's degree in Banking & Finance, and is currently pursuing a master's in Compliance & Risk Management.
With a dynamic background spanning military leadership and financial compliance, Andrew brings a unique perspective to the discourse on KYC and fraud prevention.