Welcome to the HSBC Horizon!
Welcome to The HSBC Horizon, a news series curated for HSBC by SAS. These installments are designed to keep HSBC colleagues in the loop about our partnership investments, provide expert insights on the current banking landscape and ensure HSBC are on the pulse of upcoming digital trends!
Introducing Jayne, your HSBC Account Executive
Hello HSBC colleagues! I’m Jayne, the Account Executive for HSBC at SAS. I’ve been working with HSBC over the last 3.5 years to solve complex business issues, and always enjoy collaborating with the diverse and hugely talented teams across both SAS & HSBC to push innovation within banking!
As I started my career as a Risk Analyst using SAS, I have a core interest in the business value that analytics can bring. This background makes me excited about the launch of the HSBC Horizon, as it gives us the chance to connect with the thousands of HSBC SAS users across the globe!
HSBC & SAS: Our Partner Story
SAS & HSBC share over 30 years’ of partnership. From reducing loss collections to accelerating innovation credit control, the following video maps out the key successes that have arisen from our journey together, celebrating a history of collaboration and innovation.
Partnership Headlines
SAS visit HSBC Bangalore offices
At the end of March 2023, SAS and the Fraud Credit Services(FCS) team had the pleasure of meeting in person in the HSBC Bangalore offices for a week of workshops.
FCS have adopted SAS for processing all credit lending decisions globally across new to bank and existing to bank customers including collections.
The group that worked together in Bangalore was made of senior executives from SAS and HSBC as well as the core R&D and HSBC decisioning team with a focus on the transition to cloud and latest SAS capabilities. The SAS team hugely enjoyed their time and thank the HSBC team for their hospitality!
Anupam Trivedi, Senior Director of Credit Control Services at HSBC, speaking at SAS Innovate Orlando
Michael Stone, Global Head of Decision Systems at HSBC, sharing HSBC’s Retail Credit Lending story at SAS Innovate London
Key metrics about HSBC’s Retail Credit Lending Evolution shared at SAS Innovate London
HSBC at Global SAS Innovate Events
HSBC colleagues joined us at SAS Innovate events throughout the globe to share their expertise on a huge array of topics, including cloud migration, decisioning and risk management.
HSBC were front and centre main stage kicking off the SAS Innovate session in Orlando! Here, they shared the decisioning story behind the upgraded HSBC credit decision ecosystem (a blog has been written about the session here).
This HSBC presence continued into Innovate London, where colleagues got stuck into discussions about navigating the current Generative AI Hype & adopting successful multi-cloud strategies.
Following the arrival of MRM SS1/23, senior HSBC Risk colleagues also discussed the latest PRA’s MRM principles with a Bank of England regulator at Innovate London. A key area for UK banks right now!
Research spotlight: SAS Viya outperforms competitors
A new benchmarking study has revealed that, on average, SAS Viya is:
86% more cost-effective and 30x faster
than competing commercial and open-source solutions, as well as optimising results on open-source processes across a variety of popular container platforms. The analysis from The Futurum Group compared SAS Viya to a commercial, cloud-based data and AI platform, and open-source alternatives like H2O and SparkML.
“The Futurum Group study confirms what our customers have told us all along: Viya runs efficiently and effectively in the cloud – it makes the most of CPU usage during workload run times,” says Bryan Harris, SAS Executive Vice President and CTO.
HSBC User Spotlight
I am a HSBC Management Information Reporting subject matter expert and create best in class reports unavailable elsewhere. My role is to design reporting to optimise HSBC’s operational performance where possible.
David Greig, Senior Analyst, Contact Management Team, HSBC
Why does this HSBC user use SAS in their daily role?
SAS helps the OPI Team within Contact Management (FST) retrieve, format and archive the large variety of data feeds that they work with daily, enabling the team to create innovative reports from data across a variety of areas, such as staffing availability and dialler performance, that can be used to drive optimise operational performance at HSBC.
How does SAS technology help?
SAS Studio helps the team to easily retrieve, format and archive a variety of data feeds and create hundreds of interlinked web outputs hosted on a Contact Management Dashboard. These provide MI feeds ranging from dialler performance, telephony coverage, staffing availability, absence, and forecasting,
By reporting on these areas and sending automated emails to managers where actions are needed, SAS technology allows HSBC to detect problems that would otherwise have gone unnoticed, identify inefficiencies and advisor patternable behaviour to aid improvements in operational performance.
For example, SAS has recently been harnessed by multiple HSBC teams to help Attendance Reconciliation summaries:
In the year before rollout 22,548 hours of resource were unaccounted for. Compare this with the first full year this process was embedded where only 1140 remained unreconciled. When two additional teams requested inclusion in SAS reporting on Attendance Reconciliation, their collective YTD anomalies were found instantly and reduced from 496 instances to zero.
How will the team use SAS going forward?
- After a very encouraging initial rollout, SAS will be used to Identify call avoidance through anomalous data patterns in advisor activity.
- Automatic Compliance and Governance auditing to draw specialist attention to areas of concern that require manual review and remove the need for daily auditing where actions are not required.
- Contact Strategy reviews and automatic self-auditing to explain why outcomes haven’t matched forecasts
- Enablement of Speech Analytic feeds to call outcome data to ensure accurate advisor actions on call handling
Want your HSBC SAS user story spotlighted in the HSBC Horizon? Please email Rachel.tait@sas.com
Useful Links for HSBC
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