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Press Release
SAS a Leader in cross-channel marketing hubs per global research firm -
Analyst Report
SAS is a Leader in The Forrester Wave™: Cross-Channel Marketing Hubs, Q4 2024 -
E-Book
Real-Time Hyperpersonalization in Hospitality -
Press Release
MarTech experts’ top predictions for 2025 -
Press Release
AI gold rush? New APAC research reveals major gap between AI Leaders and Followers -
Press Release
New report: Undisciplined MarTech impedes customer trust -
Press Release
New study finds CMOs embracing GenAI despite knowledge gap -
White Paper
Navigating the uncertain world of third-party cookies -
Customer Story
Leading cruise line personalizes passengers’ onboard experience in real time -
Press Release
Analysts laud SAS’ innovation in AI, marketing, risk and fraud solutions -
Press Release
New SAS GenAI tools for marketers leverage Amazon Bedrock -
Analyst Report
SAS is a Leader in The Forrester Wave™: Customer Analytics Technologies, Q2 2024 -
E-Book
The insurance data and AI revolution -
Analyst Report
SAS is a Leader in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 -
Customer Story
One airport operator is making every journey personal for passengers -
Customer Story
Modern, real-time marketing grew membership and incremental sales for leading grocery retailer -
White Paper
Creating Meaningful Data-driven Customer Journeys -
E-Book
Personalized advertising that you control -
White Paper
Improving HCP Engagement with Digital Analytics -
Analyst Report
SAS is a Leader in The Forrester Wave™: AI Decisioning Platforms, Q2 2023. -
E-Book
Cracking Tomorrow's CX Code -
White Paper
Retail bank media networks: Monetize customer data with personalized offers and advertising -
E-Book
The Path to a Single Customer View -
Customer Story
Predicting real-time insurance needs with hyperpersonalization -
Customer Story
Voetbalmedia uses MarTech from SAS to better engage with 1.4 million football players and enthusiasts -
Press Release
Resiliency or fragility? Ten 2023 predictions from SAS -
White Paper
Cracking Tomorrow's CX Code -
Analyst Report
SAS is a Leader in The Forrester Wave™: Digital Intelligence Platforms, Q4 2022 -
White Paper
Banking in 2035: global banking survey report -
White Paper
Banking in 2035: three possible futures -
White Paper
Maximizing Moments of Truth: Creating Meaningful Real-Time Customer Interactions -
Customer Story
Norway’s largest telecommunications, media and technology provider adapts to rapidly changing customer expectations using a hybrid cloud approach -
Customer Story
Protecting nature with dollars and sense -
Customer Story
Workplace solutions retailer creates compelling customer experience via data-driven marketing -
Press Release
Preparing for the next disruption: 10 analytics trends to watch in 2022 -
Customer Story
Integrated marketing improves results for marketers and customers -
Customer Story
A customer connection is the special ingredient -
Customer Story
Finland’s top retail bank applies AI to improve customer service and credit scoring -
Customer Story
Real-time analytics helps telecom provider adapt to changing customer needs during global pandemic and beyond -
Customer Story
Maximizing the reach and impact of an eHealth hub -
Customer Story
Complex telco product portfolio, maximum agility thanks to intelligent decisioning -
Customer Story
Swiss financial institution uses advanced analytics to reimagine marketing and personalize customer experiences -
Article
The 5 new rules of retail -
Article
3 ways to rethink retail forecasting and demand planning -
Article
Reimagine marketing: Today, tomorrow and in times of disruption -
Analyst Report
The Total Economic Impact Of SAS Customer Intelligence 360 -
Customer Story
Using customer intelligence to optimize advertising sales -
Article
Customer data platform: What it is and why it’s important -
Article
Your customers aren’t afraid of new technologies. Are you? -
Article
Tread carefully with customer data platforms -
Article
Marketers and privacy -
Article
Digital transformation for SMBs -
Article
Five trends that will reshape customer experience -
Article
Under siege: Improving customer experience in banking -
Customer Story
Predictive analytics and AI deliver a winning fan experience -
Customer Story
Telecom calls on automation to improve market position -
Article
IoT: The customer experience accelerator you can't afford to ignore -
White Paper
The Real-Time and Predictive Commerce Playbook for CMOs -
Article
What big data has brought to the privacy discussion -
White Paper
Keys to robust credit risk modeling and decisioning for better customer experience -
Article
Effective real-time marketing -
White Paper
Real-Time Analytics: The Key to Unlocking Customer Insights & Driving the Customer Experience -
White Paper
Using Hybrid Cloud Capabilities for True Omnichannel Marketing -
Article
Contextual engagement -
Article
Data and the customer experience -
E-Book
How Can Retailers Satisfy Today's Customers? -
White Paper
Data and the customer experience -
Article
How to improve your AI marketing skills -
Article
Building confidence in your customer experience -
Article
AI marketing: What does the future hold? -
Article
Three ways to improve real time marketing results -
White Paper
Analytics Accelerates Monetization Opportunities for Connected Vehicle and Mobility Services -
White Paper
Beyond The Campaign -
Article
Customer journey analytics goes mainstream -
White Paper
Using Data to Create Outcome-Based Customer Experiences -
White Paper
The Internet of Things: Marketing’s Opportunities and Challenges -
White Paper
Power your digital transformation with guided analytics -
E-Book
How Customer Intelligence Is Energizing the Utilities Industry -
White Paper
Using Big Data to Enable the Omnichannel Retail Experience -
Article
What is marketing automation? -
Article
Real-time customer engagement is the future of experience management -
E-Book
White Paper
Tomorrow's telco -
E-Book
Improving Customer Experience -
Article
The marketing analytics must-haves -
Article
Harnessing the martech advantage -
White Paper
Getting to Why in Omnichannel Marketing Attribution -
White Paper
Marketing attribution: Giving credit where credit is due -
White Paper
Improve Customer Experience with Actionable Artificial Intelligence -
Article
R 'Ray' Wang: A conversation with a digital disruptor -
Article
IoT: The next best thing to reading your customer’s mind -
Article
Marketing for the midmarket -
White Paper
Redefining Brand Performance for the 21st Century -
Article
Linking data to the customer journey -
Series
The value of marketing metrics at Visa -
Article
Putting you at the frontier of the fan experience -
Series
Digital transformation: Moving from handshakes to householding at Comerica -
White Paper
Data Elevates the Customer Experience -
Series
Brand equity has a big role in RCI's strategy -
Article
Marketing operations: Five core competencies you must master -
Article
Customer journeys: How to be ready when customers visit -
Article
Customer journey management: Eliminating missed opportunities -
Article
Small but mighty: Modern marketing for the midmarket -
White Paper
Operationalizing and Embedding Analytics for Action -
Customer Story
The right offer every time -
Article
The marketer's dream: Harmonic convergence -
Article
Customer segmentation for the new digital experience -
Article
Using data to control unruly hotel pricing -
Series
The customer journey: Finding the buy signal -
Interview
Q&A: What's your level of digital marketing maturity? -
Interview
How do you know if you’re ready for Hadoop? -
Series
The customer journey: Why you need journey maps -
Article
Keeping your customers happy with assortment optimization -
Article
The modern marketing leader: Is your CMO ready? -
Article
Customer loyalty in a digital world: A new approach -
Customer Story
Optimization delivers more revenue while slashing marketing costs -
Article
Four multichannel marketing strategies that deliver exceptional customer experiences -
Article
Marketing measurement do's and don'ts -
Article
Out of size, out of mind -
Article
Empty shelves: The retail analytical talent deficit -
White Paper
The Architecture and Security of SAS® Marketing Operations Management -
Article
Building a high-performance marketing engine -
Article
Moving beyond the ad server -
Article
The first step in building a better customer experience -
Video
Brian Solis on making business more human -
Article
The era of gargantuan data -
Article
Marketing optimization: Five lessons learned at a major US bank -
Article
Seven characteristics of the modern consumer -
White Paper
Customer Engagement Analytics: How to Use Data to Create (and Keep) Happy Customers -
Article
Improving customer experience with digital marketing -
Article
Five content strategy lessons from ANZ Bank -
Article
Three tips for data-driven marketing from the Las Vegas Sands -
White Paper
Unleashing the Power of Text Analytics for Travel -
Article
Four ways Vail Resorts creates epic experiences -
Article
Do marketers need real-time analytics -
Article
The digitization of everything – its impact on the buyer’s journey and marketing’s role -
Article
A lesson in customer service from Chick-fil-A President Dan Cathy -
Analyst Report
White Paper
Marketing Analytics for Manufacturing: Forging Customer Insights -
Primer
Customer Experience Management: What it is and why it matters -
Primer
Marketing Analytics: What it is and why it matters -
Primer
Digital Marketing: What it is and why it matters -
Primer
Customer Analytics: What it is and why it matters -
Primer
Multichannel Marketing: What it is and why it matters -
Primer
Personalization: What it is and why it matters -
Primer
Big Data Marketing: What it is and why it matters -
Primer
What is Digital Transformation: And why does it matter -
Customer Story
Hyper-personalized offers help consumer finance company elevate the customer experience -
Webinar
5 Tips for Using GenAI to Improve Your Customer Experience -
Webinar
Enhance the Customer Experience and Create Value for Your Stakeholders -
Webinar
Make Better Decisions With Analytically Driven Marketing -
Webinar
Customer Experience Lessons Learned in a Pandemic: Notes From Retail and Beyond -
Webinar
Empathy and Understanding: Driving Loyalty Through Data and Analytics -
Webinar
Going Beyond CDP To Succeed in the Hybrid Digital/Physical World -
Webinar
Managing Customer Identity Data to Create a Better Customer Journey -
Webinar
Digital Transformation Session 2: Giving People What They Need to Succeed -
Webinar
Experience 2030: Future-Proof Your Customer Strategy -
Webinar
Transform CX to stand the test of time -
Webinar
Master agility and automation for lasting CX advantage -
Webinar
Holistic CX Measurement: How to Reflect Loyalty and Business Value Metrics -
Webinar
Real-Time Analytics in Communications: Deeper Customer Insights. Better Customer Experience. -
Webinar
How to Measure Operational Effectiveness and ROI in Today’s Global Environment -
Webinar
AI-Enriched IoT Analytics: Shaping the Future of Customer Experience -
Webinar
Optimize CX by Embedding AI Into Your Marketing -
Webinar
Marketing in 20: The Digital Customer -
Webinar
Banking Under Siege: Avoiding the Trust and Customer Experience Collision Course -
Webinar
Breaking through common barriers to digital marketing success (Part II) -
Webinar
Data and AI: Accelerators of Banking CX -
Webinar
Data Management and Real-Time Customer Experience -
Webinar
Content Marketing in the Age of Uncertainty -
Webinar
Retail Reality: New Rules for Building Brand Loyalty in Times of Crisis -
Webinar
Engaging With Smart and Immersive Tech: Your Customers Are Ready – Are You? -
Webinar
Hands out of the cookie jar! Satisfy your sweet tooth for customer insights – without cookies. -
Webinar
Is Customer-Centric Data Privacy an Oxymoron? Your Customers Don’t Think So. -
Webinar
Confident decisions at every stage of the customer journey -
Webinar
CX to the Power of AI: How to Use AI for Maximum Loyalty -
Webinar
Privacy + Trust: The New Measures of CX -
Webinar
Loyalty Programs are Out. Loyalty Brands are In. -
Webinar
Digital Transformation Session 3: The Data Factory Approach -
Webinar
Connecting With the New Digital Customer -
Webinar
Breaking through common barriers to digital marketing success -
Webinar
The Modern-Day Boardroom Conversation: The Evolving Nature of Trust -
Webinar
Alignment: The Harmonic Convergence of Banking CX -
Webinar
Digital Transformation Session 1: Putting Customer Experience Front and Center -
Webinar
Real-Time Analytics in Banking: Deeper Customer Insights. Better Customer Experience -
Webinar
The Interplay of Analytics With Strategy, Art and Experience -
Webinar
Real-Time Analytics in Retail: Deeper Customer Insights. Better Customer Experience. -
Webinar
Mastering Decisioning to Stay in the CX Game -
Webinar
Evolving Customer Experience for Manufacturers in 2021 -
Webinar
Did COVID Bring an End to Customer Loyalty? What Smart Marketers Do to Keep Customers Coming Back -
Webinar
How the Smartest Companies Align Their Brand to Customers’ Worldview -
Webinar
Marketing in 20: Digital Trust -
Webinar
For Marketers and CX Pros, What's the Right Balance Between Automation and Empathy? -
Webinar
From Mad Men To Madtech -
Webinar
How to Increase Speed to Analytics-Driven Decisions: SAS® Viya® With SingleStore -
Webinar
Quantifying the Impacts of Clinical Intervention Programs Using Propensity Score Matching in SAS® -
Webinar
How Do I Use SAS® Intelligent Decisioning? -
Webinar
Take Back Control of Your Advertising Efforts: Here’s How -
E-Book
Brilliant decision? -
E-Book
In-the-Moment Marketing -
White Paper
Delivering Experiences That Win Business and Build Loyalty -
White Paper
SAS - Hospitality Provider -
E-Book
Strategic Marketing: From aspirational to exceptional customer experience -
E-Book
Retail Experimentation: The New Fundamentals -
White Paper
AI and analytics are powering a demand planning and customer experience revolution -
White Paper
Experience 2030. The Future of Customer Experience is... NOW! -
White Paper
TDWI Checklist Report Six Best Practices to Ignite the Customer Experience with IoT -
E-Book
Operational Marketing: From Hard Work to Heroic Performance -
White Paper
SAS Experience 2030 -
E-Book
The Secrets of Delivering Exceptional Customer Experience -
White Paper
Experience Evolution: Staying Ahead of Customer Expectations Through 2030 and Beyond -
White Paper
Experience 2030: Pulse Report -
E-Book
Planning For CDP Success: A guided journey for choosing a customer data platform -
White Paper
Where does marketing stop and advertising begin? -
E-Book
Customer experience - now and into the future
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