Reference customers uniformly expressed that they are extremely satisfied with SAS and praised the vendor’s ability to deliver value quickly. Data rich enterprises with strong analytical resources should consider SAS to turbocharge their customer insights."
Explore More SAS Resources
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Analyst Report
SAS is a Leader in The Forrester Wave™: Cross-Channel Marketing Hubs, Q4 2024 -
E-Book
Real-Time Hyperpersonalization in Hospitality -
White Paper
Navigating the uncertain world of third-party cookies -
Customer Story
Leading cruise line personalizes passengers’ onboard experience in real time -
E-Book
The insurance data and AI revolution -
Analyst Report
SAS is a Leader in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 -
Customer Story
One airport operator is making every journey personal for passengers -
Customer Story
Modern, real-time marketing grew membership and incremental sales for leading grocery retailer -
White Paper
Creating Meaningful Data-driven Customer Journeys -
E-Book
Personalized advertising that you control -
White Paper
Improving HCP Engagement with Digital Analytics -
Analyst Report
SAS is a Leader in The Forrester Wave™: AI Decisioning Platforms, Q2 2023. -
E-Book
Cracking Tomorrow's CX Code -
White Paper
Retail bank media networks: Monetize customer data with personalized offers and advertising -
E-Book
The Path to a Single Customer View -
Customer Story
Predicting real-time insurance needs with hyperpersonalization -
Customer Story
Voetbalmedia uses MarTech from SAS to better engage with 1.4 million football players and enthusiasts -
White Paper
Cracking Tomorrow's CX Code -
Analyst Report
SAS is a Leader in The Forrester Wave™: Digital Intelligence Platforms, Q4 2022 -
White Paper
Banking in 2035: global banking survey report -
White Paper
Banking in 2035: three possible futures -
White Paper
Maximizing Moments of Truth: Creating Meaningful Real-Time Customer Interactions -
Customer Story
Norway’s largest telecommunications, media and technology provider adapts to rapidly changing customer expectations using a hybrid cloud approach -
Customer Story
Protecting nature with dollars and sense -
Customer Story
Workplace solutions retailer creates compelling customer experience via data-driven marketing -
Customer Story
Integrated marketing improves results for marketers and customers -
Customer Story
A customer connection is the special ingredient -
Customer Story
Finland’s top retail bank applies AI to improve customer service and credit scoring -
Customer Story
Real-time analytics helps telecom provider adapt to changing customer needs during global pandemic and beyond -
Customer Story
Maximizing the reach and impact of an eHealth hub -
Customer Story
Complex telco product portfolio, maximum agility thanks to intelligent decisioning -
Customer Story
Swiss financial institution uses advanced analytics to reimagine marketing and personalize customer experiences -
Article
The 5 new rules of retail -
Article
3 ways to rethink retail forecasting and demand planning -
Article
Reimagine marketing: Today, tomorrow and in times of disruption -
Analyst Report
The Total Economic Impact Of SAS Customer Intelligence 360 -
Customer Story
Using customer intelligence to optimize advertising sales -
Article
Customer data platform: What it is and why it’s important -
Article
Your customers aren’t afraid of new technologies. Are you? -
Article
Tread carefully with customer data platforms -
Article
Marketers and privacy -
Article
Digital transformation for SMBs -
Article
Five trends that will reshape customer experience -
Article
Under siege: Improving customer experience in banking -
Customer Story
Predictive analytics and AI deliver a winning fan experience -
Customer Story
Telecom calls on automation to improve market position -
Article
IoT: The customer experience accelerator you can't afford to ignore -
White Paper
The Real-Time and Predictive Commerce Playbook for CMOs -
Article
What big data has brought to the privacy discussion -
White Paper
Keys to robust credit risk modeling and decisioning for better customer experience -
Article
Effective real-time marketing -
White Paper
Real-Time Analytics: The Key to Unlocking Customer Insights & Driving the Customer Experience -
White Paper
Using Hybrid Cloud Capabilities for True Omnichannel Marketing -
Article
Contextual engagement -
Article
Data and the customer experience -
E-Book
How Can Retailers Satisfy Today's Customers? -
White Paper
Data and the customer experience -
Article
How to improve your AI marketing skills -
Article
Building confidence in your customer experience -
Article
AI marketing: What does the future hold? -
Article
Three ways to improve real time marketing results -
White Paper
Analytics Accelerates Monetization Opportunities for Connected Vehicle and Mobility Services -
White Paper
Beyond The Campaign -
Article
Customer journey analytics goes mainstream -
White Paper
Using Data to Create Outcome-Based Customer Experiences -
White Paper
The Internet of Things: Marketing’s Opportunities and Challenges -
White Paper
Power your digital transformation with guided analytics -
E-Book
How Customer Intelligence Is Energizing the Utilities Industry -
White Paper
Using Big Data to Enable the Omnichannel Retail Experience -
Article
What is marketing automation? -
Article
Real-time customer engagement is the future of experience management -
E-Book
White Paper
Tomorrow's telco -
E-Book
Improving Customer Experience -
Article
The marketing analytics must-haves -
Article
Harnessing the martech advantage -
White Paper
Getting to Why in Omnichannel Marketing Attribution -
White Paper
Marketing attribution: Giving credit where credit is due -
White Paper
Improve Customer Experience with Actionable Artificial Intelligence -
Article
R 'Ray' Wang: A conversation with a digital disruptor -
Article
IoT: The next best thing to reading your customer’s mind -
White Paper
Redefining Brand Performance for the 21st Century -
Article
Marketing for the midmarket -
Article
Linking data to the customer journey -
Series
The value of marketing metrics at Visa -
Article
Putting you at the frontier of the fan experience -
Series
Digital transformation: Moving from handshakes to householding at Comerica -
White Paper
Data Elevates the Customer Experience -
Series
Brand equity has a big role in RCI's strategy -
Article
Marketing operations: Five core competencies you must master -
Article
Customer journeys: How to be ready when customers visit -
Article
Customer journey management: Eliminating missed opportunities -
Article
Small but mighty: Modern marketing for the midmarket -
White Paper
Operationalizing and Embedding Analytics for Action -
Customer Story
The right offer every time -
Article
The marketer's dream: Harmonic convergence -
Article
Customer segmentation for the new digital experience -
Article
Using data to control unruly hotel pricing -
Series
The customer journey: Finding the buy signal -
Interview
Q&A: What's your level of digital marketing maturity? -
Interview
How do you know if you’re ready for Hadoop? -
Series
The customer journey: Why you need journey maps -
Article
Keeping your customers happy with assortment optimization -
Article
The modern marketing leader: Is your CMO ready? -
Article
Customer loyalty in a digital world: A new approach -
Customer Story
Optimization delivers more revenue while slashing marketing costs -
Article
Four multichannel marketing strategies that deliver exceptional customer experiences -
Article
Marketing measurement do's and don'ts -
Article
Out of size, out of mind -
White Paper
The Architecture and Security of SAS® Marketing Operations Management -
Article
Empty shelves: The retail analytical talent deficit -
Article
Building a high-performance marketing engine -
Article
Moving beyond the ad server -
Article
The first step in building a better customer experience -
Video
Brian Solis on making business more human -
Article
The era of gargantuan data -
Article
Marketing optimization: Five lessons learned at a major US bank -
Article
Seven characteristics of the modern consumer -
White Paper
Customer Engagement Analytics: How to Use Data to Create (and Keep) Happy Customers -
Article
Improving customer experience with digital marketing -
Article
Five content strategy lessons from ANZ Bank -
Article
Three tips for data-driven marketing from the Las Vegas Sands -
White Paper
Unleashing the Power of Text Analytics for Travel -
Article
Four ways Vail Resorts creates epic experiences -
Article
Do marketers need real-time analytics -
Article
The digitization of everything – its impact on the buyer’s journey and marketing’s role -
Article
A lesson in customer service from Chick-fil-A President Dan Cathy -
Analyst Report
White Paper
Marketing Analytics for Manufacturing: Forging Customer Insights -
E-Book
Brilliant decision? -
White Paper
SAS - Hospitality Provider -
White Paper
AI and analytics are powering a demand planning and customer experience revolution -
E-Book
Planning For CDP Success: A guided journey for choosing a customer data platform -
White Paper
Where does marketing stop and advertising begin? -
E-Book
In-the-Moment Marketing -
White Paper
Delivering Experiences That Win Business and Build Loyalty -
E-Book
Strategic Marketing: From aspirational to exceptional customer experience -
E-Book
Retail Experimentation: The New Fundamentals -
White Paper
Experience 2030. The Future of Customer Experience is... NOW! -
White Paper
TDWI Checklist Report Six Best Practices to Ignite the Customer Experience with IoT -
E-Book
Operational Marketing: From Hard Work to Heroic Performance -
White Paper
SAS Experience 2030 -
E-Book
The Secrets of Delivering Exceptional Customer Experience -
White Paper
Experience Evolution: Staying Ahead of Customer Expectations Through 2030 and Beyond -
White Paper
Experience 2030: Pulse Report -
E-Book
Customer experience - now and into the future -
Webinar
5 Tips for Using GenAI to Improve Your Customer Experience -
Webinar
Enhance the Customer Experience and Create Value for Your Stakeholders -
Webinar
Make Better Decisions With Analytically Driven Marketing -
Webinar
Customer Experience Lessons Learned in a Pandemic: Notes From Retail and Beyond -
Webinar
Empathy and Understanding: Driving Loyalty Through Data and Analytics -
Webinar
Going Beyond CDP To Succeed in the Hybrid Digital/Physical World -
Webinar
Managing Customer Identity Data to Create a Better Customer Journey -
Webinar
Digital Transformation Session 2: Giving People What They Need to Succeed -
Webinar
Experience 2030: Future-Proof Your Customer Strategy -
Webinar
Transform CX to stand the test of time -
Webinar
Master agility and automation for lasting CX advantage -
Webinar
Holistic CX Measurement: How to Reflect Loyalty and Business Value Metrics -
Webinar
Real-Time Analytics in Communications: Deeper Customer Insights. Better Customer Experience. -
Webinar
How to Measure Operational Effectiveness and ROI in Today’s Global Environment -
Webinar
AI-Enriched IoT Analytics: Shaping the Future of Customer Experience -
Webinar
Optimize CX by Embedding AI Into Your Marketing -
Webinar
Marketing in 20: The Digital Customer -
Webinar
Banking Under Siege: Avoiding the Trust and Customer Experience Collision Course -
Webinar
Breaking through common barriers to digital marketing success (Part II) -
Webinar
Data and AI: Accelerators of Banking CX -
Webinar
Data Management and Real-Time Customer Experience -
Webinar
Content Marketing in the Age of Uncertainty -
Webinar
Retail Reality: New Rules for Building Brand Loyalty in Times of Crisis -
Webinar
Engaging With Smart and Immersive Tech: Your Customers Are Ready – Are You? -
Webinar
Hands out of the cookie jar! Satisfy your sweet tooth for customer insights – without cookies. -
Webinar
Is Customer-Centric Data Privacy an Oxymoron? Your Customers Don’t Think So. -
Webinar
Confident decisions at every stage of the customer journey -
Webinar
CX to the Power of AI: How to Use AI for Maximum Loyalty -
Webinar
Privacy + Trust: The New Measures of CX -
Webinar
Loyalty Programs are Out. Loyalty Brands are In. -
Webinar
Digital Transformation Session 3: The Data Factory Approach -
Webinar
Connecting With the New Digital Customer -
Webinar
Breaking through common barriers to digital marketing success -
Webinar
The Modern-Day Boardroom Conversation: The Evolving Nature of Trust -
Webinar
Alignment: The Harmonic Convergence of Banking CX -
Webinar
Digital Transformation Session 1: Putting Customer Experience Front and Center -
Webinar
Real-Time Analytics in Banking: Deeper Customer Insights. Better Customer Experience -
Webinar
The Interplay of Analytics With Strategy, Art and Experience -
Webinar
Real-Time Analytics in Retail: Deeper Customer Insights. Better Customer Experience. -
Webinar
Mastering Decisioning to Stay in the CX Game -
Webinar
Evolving Customer Experience for Manufacturers in 2021 -
Webinar
Did COVID Bring an End to Customer Loyalty? What Smart Marketers Do to Keep Customers Coming Back -
Webinar
How the Smartest Companies Align Their Brand to Customers’ Worldview -
Webinar
Marketing in 20: Digital Trust -
Webinar
For Marketers and CX Pros, What's the Right Balance Between Automation and Empathy? -
Webinar
From Mad Men To Madtech -
Webinar
How to Increase Speed to Analytics-Driven Decisions: SAS® Viya® With SingleStore -
Webinar
Quantifying the Impacts of Clinical Intervention Programs Using Propensity Score Matching in SAS® -
Webinar
How Do I Use SAS® Intelligent Decisioning? -
Webinar
Take Back Control of Your Advertising Efforts: Here’s How -
Customer Story
Hyper-personalized offers help consumer finance company elevate the customer experience
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