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Gain data-driven insights to improve operational efficiencies, experience and patient outcomes

Health care operations and experience

Provide better care, health outcomes and care experiences by optimizing processes, workflow and resources across your health ecosystem.



Improve operational productivity

Benefit from automation for efficient operational processes across the entire health care ecosystem. Increase patient satisfaction with personalized communications and a better, integrated care experience.

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Processes, capacity management and costs

Benefit from AI-driven automation for efficient operational processes, workflows and resources across the entire health care ecosystem. Streamline operations by applying AI-powered forecasts and optimization algorithms.

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Demand & workforce scheduling

Predict which patients will utilize services to optimize workforce planning. Empower bed managers and clinic leads to use organizational bandwidth efficiently using insights from an intuitive, low-code/no-code interface.

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Patient outcomes & experience

Efficiently integrate data from disparate health and non-health data sources in a unified, shared platform to better understand patient needs and improve outcomes and satisfaction.

Busy doctors using computers

Health document analysis

Use AI and text analytics to structure information for reviewers, improving accuracy and efficiency.

Man with headset doing customer service

Contact center analytics

Receive insights into the most common topics and issues to improve customer satisfaction, net promoter scores and call resolution times.

How SAS delivers award-winning health care finance solutions

  • Medical consultation

    Canada’s Centre for Addiction and Mental Health predicts which patients require alternative levels of care (ALC) upon admission with advanced analytics and SDOH. This ensures patients are moved into the right care setting, freeing up beds for those who need them most.

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SAS Viya: The data and AI platform for your health care business

Unlock trusted health insights faster to improve health outcomes, control costs, increase operational efficiency and build healthier, more resilient communities.


Recommended resources for health operations and experience solutions

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e-book

Data-driven health care: How interoperability improves outcomes and efficiency

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Webinar

Health Analytics in Action

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Webinar

Predicting Patient No-Shows

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Podcast

Health Interoperability and AI in Action


SAS is a leader in health operations and experience solutions

SAS is a Leader in The Forrester Wave: Real-Time Interaction Management, Q1 2024.

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SAS is a Leader in the 2024 Gartner® Magic Quadrant for Data Science and Machine Learning.

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SAS is a strong Leader in the inaugural report Forrester Wave: AI Decisioning Platforms, Q2 2023.

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Featured Products

Learn more about best-in-class products for automating data, models and processes.

  • SAS Health Solutions

    SAS Health simplifies health data management and accelerates analytic discovery by providing an end-to-end enterprise solution for analytics and data automation.

    • Adopt an enterprise solution for improved interoperability through an end-to-end capability for health data integration, data management, automation and analytics.
    • Easily ingest data from industry standards and map to a FHIR-based common data model faster.
    • Combine health and non-health data for industry-specific business solutions.
    • Deploy a low-code/no-code environment for data exploration, advanced analytics and model deployment.

    Multichannel Marketing Hub I SAS Customer Intelligence 360

    Customize every patient and member interaction in real time with a modern, multichannel marketing hub.

    • Personalize interactions and provide the right message at the right time.
    • Take advantage of the flexibility of a cloud, software-as-a-service offering.
    • Build strong customer relationships with targeted journeys powered by customer insights.
    • Deliver messages across owned digital and third-party applications.