Supercharge Citizen Services

About this eBook

Whenever there’s an economic downturn, government departments face extra pressure to reduce expenditures. Often, cuts to vital frontline services seem inevitable.

But what if there was another way?

The convergence of technologies such as artificial intelligence (AI) and robotic process automation (RPA) is driving change across all industries. This trend, known as “hyperautomation”, is already empowering private sector organisations to transform their operations and unlock previously impossible efficiencies by intelligently automating their processes.

In this eBook, we explore how government departments can apply hyperautomation to citizen services to:

• Reduce costs, without cutting services
• Streamline digital process whilst strengthening trust
• Unlock innovation to deliver new automated digital services