Modernise technology for higher security

Danamon has its sights set on being the leading financial institution in Indonesia. It plans to achieve this mission by becoming a customer-centric organization – giving its customers the products when and where they need them.

Danamon offers products to various customer segments with unique value propositions, centred on sales and service excellence. Technology has a very important role to play. “The technology must align with our business strategy to ensure that we meet our business objectives,” said Suryadi Leung, IT Customer Care Manager for Integrated Risk and Compliance at Danamon. “My department provides technology support to three departments: risk, compliance, and internal audit. Given the vast amounts of customer data that we analyse to provide great customer marketing, data security is a crucial part of our operations. This is our major reason for modernising to SAS® Analytics Pro server.”

Suryadi says that as the business grows, Danamon will expect his department to be more agile and faster in producing reports. “I’m impressed with the technology’s ability to significantly expedite reporting time,” he says. “Based on my experience with the speed, I’ve recommended SAS to other departments.”

For example, the risk department is using SAS to create the monthly report that must be submitted to management and the regulator – it must be delivered on time. The bank can better aggregate data for portfolio reporting and create more comprehensive reporting by managing the data to fit the data format. Danamon can automate reporting for the regulators’ deadlines and ensure accurate results.

Suryadi says, “As a result of its modernisation from a desktop version of SAS Analytics Pro to the server version, Danamon can easily consolidate the users in terms of operational management for improved data security. Most importantly, SAS meets the software specification requirements of our regulator."

There are more than seventy SAS users from various lines of business (LOB), including consumer, credit card, micro banking, audit, risk and mortgage. Previously, each LOB had its own database, and they were being analysed without a single coordinator. As Danamon looks to enhance data security and operational excellence, the management chose SAS Analytics Pro server, SAS Integration Technologies, SAS/ACCESS® and SAS® Enterprise Guide® to save time and reduce costs. Suryadi says, “The server version is thirty to forty per cent faster than the desktop version. And for the information technology department, the solution provides the flexibility and simplicity it needs to be able to exploit and integrate SAS intelligence within existing architectures.”

Danamon chose SAS because it provides advanced statistical analysis needed for customer data. “SAS could find anomalous data better and more accurately. Moreover, SAS provides advanced statistical modelling. That’s the reason our users prefer SAS,” Suryadi explained. “Another important reason for choosing SAS is the competitive advantage we gain by being able to read, write and update access to various data sources.”

About Danamon

PT Bank Danamon Indonesia, Tbk. (‘Danamon’) was established in 1956 and as of September 30, 2015 operates a network of 2,001 including, among others, conventional branches, Danamon Simpan Pinjam (DSP) and Syariah units as well as its subsidiaries branches. As of September 30, 2015, Danamon provides its customers with close to 66,000 ATMs, including through its association with ATM Bersama and ALTO, in all 34 provinces in Indonesia. Danamon manages around IDR 195 trillion in assets as of September 2015.

Danamon was recently awarded as The Most Efficient Bank and The Best Bank in Retail Banking Services from the Indonesia Banking Award 2015, which was held by Tempo Media Group. Danamon also received an award for Bank with a “Very Good” rating in the above IDR 100 trillion asset category in the Infobank Award 2015 held by Infobank Magazine. Danamon also recently received the Customer Satisfaction Award 2014 – Consumer Bank of the Year by Roy Morgan. Internationally, Danamon was awarded as Asia’s Best Company 2015 – Best Managed Company (Indonesia, ranked 8th) by Finance Asia.

Danamon is also the sole license holder of Manchester United cards in Indonesia, allowing the Bank to issue Manchester United ATM/Debit cards and credit cards.

PT Adira Dinamika Multi Finance, Tbk. (Adira Finance), the automotive financing subsidiary of Danamon, operates an extensive branch network in more than 260 cities in Indonesia. Danamon is also the majority owner of PT Asuransi Adira Dinamika (Adira Insurance), a general insurance company and PT Adira Quantum Multifinance (Adira Kredit), a durable goods financing company.

As of September 30, 2015, Danamon was 67.37% owned by Asia Financial (Indonesia) Pte. Ltd., 6.81% by JPMCB-Franklin Templeton Investment Funds and 25.82% by the Public.

For further information regarding Danamon, please visit Danamon’s corporate website at: www.danamon.co.id.