HYPERAUTOMATION

Businesses must react to rising consumer demand for online services that deliver on speed and convenience, both of which are beginning to rival price when it comes to choosing a provider. But consumers insist that speed cannot come at a cost to service quality or failure to complete the task in hand. Businesses therefore need to deliver fast, frictionless online services which are supported by technology capable of intelligent decision-making at every step in the process.

This requires hyperautomation, which is the simultaneous use of digital operating systems, workflow, robotic process automation, and artificial intelligence – typically via the cloud - to deliver high value autonomous processes through intelligent decisions. This not only meets customer expectations but will deliver a host of other business benefits – improved workforce productivity, cost savings, employee satisfaction and better integration of front and back-office functions.

Read this report for in-depth insight into what is driving the move to hyperautomation.