About this eBook

HMRC continues to lead the way when it comes to government transformation, but Covid-19 brought a host of unexpected challenges to the HMRC Customer Services team.  A concerted effort to bring forward necessary change has resulted in a steady stream of improvements – but there are still significant opportunities for improvement. 

At SAS we know that HMRC’s ability to make fast, accurate decisions depends on data, and in this eBook, we explore how to:

• Master the data deluge
• Create citizen-centric services
• Build next-generation analytics for uncertain times

SAS has created a tailored brochure that walks through four actionable steps where we can provide support – helping you accomplish your departmental KPIs and transform HMRC Customer Services into a world-class organisation.

Download the eBook now, and let’s start to explore the future together.