Logging a Call
SAS® Customer Support provides real-time professional support when you are unable to resolve a problem through our Self Help resource. Our UK based support consultants pride themselves on solving your functional and technical questions in the minimum amount of time.
When to Call
Customer support provided as part of the licence fee gives you the opportunity to ask about:
- Technical problems
- Error messages and documentation
- Installation
- Configuration
- SAS statement syntax
- Developing applications and procedures and their output
- General logic problems
- Forthcoming product developments
Before You Call
Please have the following information to hand before you contact SAS Customer Support:
- Site number
- Company name
- Contact name
- Contact email
- Contact phone number
- Version of SAS software
- Operating system
- Description of query, issue or information required
