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Why SAS?

Learn why SAS is the world's most trusted analytics platform, and why analysts, customers and industry experts love SAS.

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SAS Customer Support

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Consulting Services
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Customer Training

To request licenses (SAS, JMP, DataFlux, etc.), or a renewal sid, or to order software in the form of ESD (Electronic Software Download) or DVD, please contact Contracts Support (belux.licensing@sas.com)

Our purpose in providing total Technical Support is absolutely clear: "Help our customers make the best possible use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources."

SAS firmly believes that customer service is just as important as the product itself. That is how we keep our customers' loyalty and ensure return business. The proof of this is reflected in the 95.4 percent renewal rate of SAS software. This is consistently one of the highest customer-retention figures in the Industry!

Customer Support

BEL: +32 2 766 07 66
LUX: +352 26 11 84 44
support@sbx.sas.com (For Belgium-Luxembourg customers)

Customer Support Services

  • Customer Support (Help Desk)
    SAS Technical Support cost is included in SAS licensing.
  • Expert Services
    Advice and Assistance in architecture design or in a specific technology, analytical or business area or a specific SAS tool.
  • Installation and Configuration
    assistance
    For the set up of your new SAS software or new release of the SAS software.
  • Technical Account Management
    Periodic review of your on-going SAS projects to solve pending issues and provide advice on new evolutions.

Free Help Desk Support

SAS Belux Customer Support can be reached during normal working hours

Telephone:
BEL : +32 02 766 07 66
LUX : +352 26 11 84 44

e-mail: support@sbx.sas.com

Fax: +32 2 766 07 77

Always indicate your phone number and/or email address in every communication with our help desk, so they can contact you.

All tracks submitted to SAS, electronically or not, are entered in our centralized database and application named Sirius. This system may generate automated replies requesting more information from you, or acknowledging an update. Please contact us if you have any questions about the handling of your problem.

SAS Notes

SAS Notes are the primary source of information used by Customer Support consultants to answer questions from our customers. SAS Notes contain the following types of information about SAS software

  • Known problems (and fixes or circumventions where applicable)
  • Usage issues and tips
  • Documentation errors and corrections
  • Compatibility issues

Installation Instructions

The Install Center supports the new installation process that is in place for SAS®9. The installation and administration documentation on this site is grouped by operating environment.

In addition, these pages include updated documentation and information that has been made available after the Installation Kits were shipped to you. Installation documentation for previous releases of SAS software are still available from the Administrator Documentation site.

Submit a problem or question

If you encounter a problem using any product from SAS or have a question, you can use one of the following methods to contact our Technical Support staff. While any SAS software user may contact Technical Support, priority is given to designated SAS support personnel at your site.

SAS Belux Customer Support can be reached during normal working hours:

Always indicate your phone number and/or email address in every communication with our help desk, so they can contact you.

All tracks submitted to SAS, electronically or not, are entered in our centralized database and application named Sirius. This system may generate automated replies requesting more information from you, or acknowledging an update. Please contact us if you have any questions about the handling of your problem.

If you are requesting a SETINIT, please contact Contracts Support.
Technical Support cannot provide SETINITs.

Self Help

Before you submit a question, you might want to check the support resources that are available online to see if you can solve a problem yourself.

Technical Support cannot provide a SETINIT.
To request a SETINIT please contact Contracts Support.

Documentation and Technical Resources

This is an overview of the resources available to you, should you have SAS related technical question.

  • Frequently Asked Questions
    Our FAQ library is a collection of the questions most commonly asked of our Customer Support Staff.
  • SAS Notes
    SAS Notes are the primary source of information used by Customer Support consultants to answer questions from our customers. SAS Notes contain the following types of information about SAS software
    • Known problems (and fixes or circumventions where applicable)
    • Usage issues and tips
    • Documentation errors and corrections
    • Compatibility issues
  • SAS Communities
    SAS communities are here to address your needs as a SAS user and offer you an intimate look at new and existing SAS products and solutions. The resources available from each community are provided to enhance your productivity and improve your SAS software experience.
  • Samples and Technical Tips
    Our Samples and Tips includes Quick Tips, SAS Bits and Bytes: How-to advice from the Field, Samples from Customer Support Consultants and Developers, and a Technical Tips Archive.
  • Install center (SAS®9)
    Installation instructions and system requirements for SAS®9 installation process.
  • Hot Fixes
    Hot Fixes address software issues uncovered by customer applications. For some customers, a Hot Fix provides a quick solution to an immediate problem. For others, it is system maintenance. Hot fixes have been tested and are fully supported.
  • Administrator Documentation
    Administrator Documentation includes Pre-SAS®9 documents : Alert Notes, Installation Instructions, System Requirements, and Setinit Instructions.
  • Emergency Setinits (SAS 6.09E / 6.12 / 8.x)
    For emergency situations, you can download a temporary product authorisation code that will extend the use of your licensed SAS software products for 6 days.
  • Emergency SID (SAS 9.x)

For more information please visit the Customer Support Website.

Customer Support

BEL: +32 2 766 07 66
LUX: +352 26 11 84 44
support@sbx.sas.com

Technical Support cannot provide a SETINIT.
To request a SETINIT please contact Contracts Support.