Insurance customer experience solutions
Build customer loyalty by delivering relevant, individualized experiences in real time across all touchpoints.
Why choose SAS for customer experience solutions?
Deliver the right offer, across the right channel, at the right point in time. Every time.
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Understand your customers better than ever
Anticipate and proactively address customers’ unspoken needs at the right moment with contextual interactions and offers. Our solutions provide comprehensive data management combined with purpose-fit AI and machine learning techniques.
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Find out what interactions are boosting customer engagement
Discover what content and channels provide value to your customers and lead to long-term policyholder loyalty. Our solutions provide embedded analytics throughout the engagement for explainable insights and results you can trust.
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Create real-time customer journeys across your insurance ecosystem
Construct journey workflows quickly and efficiently to engage with your policyholders in the moments that matter. Integrate journey results with other solutions in your ecosystem to create better business outcomes.
Personalize the customer experience
Build policyholder loyalty by creating personalized experiences that engage customers with relevant, real-time content. Capture and analyze policyholder data and behavior patterns so you can provide the right message at the right time.
Embedded customer data platform (CDP)
Seamlessly collect, enhance, extend and activate policyholder data in real time. SAS enables you to target the right audiences without costly and risky data duplication, grow top-line revenue, optimize costs and mitigate risks.
Policyholder journey creation
Personalize the policyholder journey across touchpoints – both owned and third-party – using purpose-fit analytics to elevate engagement and drive long-term loyalty.
Data activation
Activate messages across channels with our policyholder engagement platform. SAS enables faster decisions by unlocking time and cost savings through automation, integration and collaboration – from data to decisions.
SAS is a leader in customer engagement solutions
SAS is a leader in The Forrester Wave: Cross-Channel Marketing Hubs, Q1 2023.
Featured Products
Learn more about our best-in-class, modern, multichannel marketing hub for policyholder engagement.
