Artificial Intelligence for an Improved CX

For the first time, the Digital Banking Report – in partnership with SAS – surveyed financial institutions worldwide to determine how data is being collected and used for the benefit of the consumer. Our global survey provides an opportunity to evaluate the data analytics maturity of financial services organizations and to compare insights with recent research in other industries.

This document includes selected charts and graphs from the 2019 Artificial Intelligence for Improved Customer Experience report. The complete report with additional slides and in-depth analysis is available at the Digital Banking Report website.