Boosting Tax Agency Productivity and Protection with AI and Generative AI

Generative AI (GenAI) technology is gaining momentum rapidly, not just in businesses and government agencies, but also among those trying to defraud them. Tax agencies have potentially valuable uses of GenAI in process productivity, taxpayer service, and staying ahead of fraudsters by augmenting fraud detection and threat simulation. Given the new and sometimes uneven capabilities of GenAI, agencies should be approaching it with both purpose and caution. To explore these opportunities and threats, IIA spoke with SAS global tax and revenue compliance experts Teya Dyan, Principal Industry Consultant, based in North America, Ensley Tan, Principal Industry Consultant, based in Asia Pacific, and Alexandre Negadi, Senior Industry Consultant, based in Europe.