White Paper

A New Era for Social Benefits with Data and AI

presented by SAS

In today's rapidly evolving world, social benefits agencies, across the globe, face unprecedented challenges and opportunities. This report, authored by the International Institute for Analytics together with SAS experts, delves into how data and AI can revolutionize social benefits systems, making them more inclusive, efficient, innovative, and personalized.

Key Takeaways:

Addressing Disruptive Forces: Learn how changing demographics, growing public expectations, and increasing fraud threats are reshaping social benefits agencies and how data and AI can help overcome these challenges.

Enhancing Payment Integrity: Discover advanced solutions to detect and prevent fraud, ensuring that benefits reach those truly in need while safeguarding public resources.
Boosting Productivity: Explore how automation and AI can streamline processes, reduce administrative burdens, and free up staff to focus on more meaningful work.
Improving Service Delivery: Understand the importance of digitizing services and providing personalized, multi-channel support to meet diverse recipient needs.
Driving Data-Driven Decisions: Gain insights into building a robust data foundation, leveraging analytics, and fostering a data-driven culture within social benefits agencies.

This paper helps to guide a roadmap for leveraging data and AI to create a more responsive, productive, and equitable social benefits system.