GenAI in Banking

Is your bank ready to move at AI speed?

Businessman man typing on laptop computer

Our new study of 243 global banking leaders reveals a clear trend – but with a catch.

While 98% of these leaders embrace GenAI, most aren't fully prepared. See how banks are implementing GenAI, where they’re seeing real benefits and how to ensure strong ROI in your own GenAI journey.

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The gap is real

want in.

Almost every bank has GenAI plans, with 87% already investing.

are truly
ready.

Only 5% have strong privacy measures in place for AI models.

Good News: It works

Banks using GenAI are seeing

90%

higher employee
satisfaction

85%

faster
operations

88%

better risk
management

82%

higher customer
satisfaction

It's getting real.

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Which teams are winning?

Marketing leads at 47%. IT (39%), sales (36%) and finance (35%) are right behind.

The race is on.

What about security?

74%

of banks worry
about privacy

71%

of banks worry
about security

It’s time to address the elephant in the room.

What if you had a clear path forward?

Start with the right foundation. SAS® Viya® gives you a secure, governed platform to innovate with GenAI. From fraud detection to risk management to customer experience, we help you move fast and stay safe.

Learn about our solutions

Your Complete GenAI Banking Study 

Get practical insights from banking leaders on:

How banks compare to other sectors in GenAI adoption.
Where investments are delivering the strongest returns.
Which teams are getting the best results.
How to build a secure, high-ROI GenAI strategy

Get the full study