Wilson Raj
Global Director, SAS
On-Demand Webinar
Master agility and automation for lasting CX advantage
Learn why brands that succeed in the coming decade will be the ones that rethink their approach to technology and consumers.
About the webinar
According to the Experience 2030 study, 67% of customer engagement will be completed by smart machines rather than humans.
Brands must use new technologies to achieve tangible business outcomes and deliver multi-moment marketing – all in flux.
With a fresh arsenal of experience-focused marketing capabilities, marketers can operate with not only speed and agility, but with sensitivity and creativity.
We discuss how to:
- Use identity resolution to ease customers’ privacy and security concerns.
- Apply AI-driven analytics to fine-tune customer journeys and bolster brand experiences.
- Enable real-time decisions to orchestrate dynamic customer experiences.
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About the Experts
Wilson Raj
Liz Miller
Vice President and Principal Analyst, Constellation Research