Which course should I take next?

The curated learning paths in our course catalog provide guidance on which courses to take – and in what order – to meet your career goals. If you’re still undecided, contact us to speak with a curriculum consultant or to chat with an adviser online for additional recommendations.

Where can I find a list of course dates?

Visit our Live Class Schedule to view upcoming course dates. If no locations are nearby, you might consider taking a live web course to get the same instructor-led experience at your own computer.

What is your cancellation policy?

A registration is binding. A cancellation must be made in writing. Cancellation up to 10 working days before the start of the course is free of charge. In case of cancellation 10 days before the start of the course we charge 100% of the participation fee. You can nominate a substitute participant at any time free of charge. Details can be found in our General Terms and Conditions for SAS Education from point 6 onwards.

Can I transfer my registration to another colleague?

Yes, you can nominate a substitute participant at any time at no extra cost. Please contact education@ger.sas.com. directly by e-mail.

Can there be any changes to the dates?

In exceptional cases, it may be necessary to change a date or location. All participants will be informed immediately about an alternative date. If you are unable to attend, we will rebook you free of charge for a later course date.

Can I earn continuing education credits (CEUs) for SAS courses?

When you successfully complete SAS instructor-based training courses, you earn Continuing Education Units (CEUs). The CEU, a nationally recognized unit of measurement for continuing education courses, is defined as "10 contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction".

SAS awards 0.6 CEU units for each full day of classroom or Live Web training or 0.3 CEU units for each half-day Live Web session; therefore, for a training class running three full days or a Live Web course running 6 half-day sessions, you earn 1.8 CEUs.To receive a transcript report of the SAS classes you have taken, please contact trainingbooksupport@sas.com..

What is the difference between classroom training, e-learning and live web?

View our learning formats page for details.

What is a live web connected class?

In a connected live web class, remote students are connected to a live class at a SAS training center. The instructor interacts with all the students for a seamless experience.

What is the SAS Virtual Lab?

The SAS Virtual Lab allows you to access the software used in class through your web browser. It provides a nonproduction environment for practice and completion of demonstrations and exercises included in the course. Certain live web and e-learning courses include free access to the virtual lab or have access available for purchase. Refer to the Virtual Lab connection test for additional technical details.

What are the system requirements for a live web or e-learning course?

View the live web system requirements and e-learning system requirements for details.

How do I contact Live Web Technical Support?

You can dial 800-727-0025, select option 4, then option 3. You can also email trainingtechsupport@sas.com.

Do you offer any free e-learning courses?

Yes, we offer several free e-learning courses. Check out our Free Training page.

If I take an e-learning course, will I have opportunities to ask questions of an instructor directly?

An e-learning course enables you to learn at your own pace with the benefit of eliminating travel costs and time away from the office. It does not include the opportunity to ask questions or interact with a live instructor, although you can submit questions via a help option in the course or contact us and someone will get back with you.

How do I activate and access my e-learning course?

Read the SAS e-Learning activation instructions for details. If you need to troubleshoot an issue, start by reading the general e-learning system requirements. If you do not see the information you need, please email education@ger.sas.com.

Can I book a private or on-site course for my group?

Yes, you can schedule a private training session for your team at your location, ours, or via private live web. The course content can be customized, and you can also add a day or two of individual mentoring to ensure your team is good to go. Contact us for a price quote.

Once I've purchased training points, how and when can I begin scheduling classes?

When your order is processed, you’ll receive an email with your SAS Training Points account code. You can use that code to begin scheduling classes immediately.

Once you begin scheduling courses, visit our training page to register online. You can browse and register for courses by location, learning path, job role, SAS product – or view the complete course list. Upon checkout, enter your account number in the space provided. You may also register by phone at 800-727-0025. For private Live Web and in-person training, contact your education account representative.

What is a SAS Training Points administrator, and what are the job responsibilities?

You must designate a representative (SAS Training Points admin) to serve as your main contact for registering employees for training using SAS Training Points. Admins should monitor points usage and communicate SAS Training offerings to the SAS users in their organizations. Admins can also help register their SAS users for public courses and coordinate on-site, private courses.

The admin will also receive periodic communication from SAS, including:

• Monthly account status report of SAS Training Points usage.
• Student registration confirmation e-mails (if requested).
• Quarterly SAS Training News e-mails.
• Access to online account reports.

We encourage SAS Training Points admins to bookmark and visit the Group Training Administrator page and subscribe to the SAS Learning Report – a free, monthly e-newsletter – to stay up-to-date on SAS Training offerings.

If someone new is replacing your current SAS Training Points admin or you want to add a second person to this role, contact your education account representative to update our records.

Whereas one point typically equals one dollar, are there any exceptions?

Yes, there are a few exceptions. They include on-site Business Knowledge Series courses, Certification Bundles, instructor travel expenses, Premium Learning Subscriptions, and third-party training center rental fees. On-site or Private Team Training and related charges for academic customers are another exception. Please contact your education account representative for questions regarding specific pricing on these items.

When do my SAS Training Points expire, and can I extend the expiration date?

SAS Training Points expire in 12 months. Please check with your education account representative if you are unsure of your account's expiration date.

Expiration dates cannot be extended; however, there are several ways to ensure you do not lose your points:

• Contact your education account representative to develop a training plan to allocate all remaining points before expiration.
• Transfer your points to another department or organization that can use them before expiration.

How do I create a plan before beginning?

Your education account representative can work with you to assess your needs and create a training plan. Your rep will:

• Perform a training assessment and determine your goals.
• Identify user roles, experience levels and recommended courses.
• Determine the best training delivery methods (public, private training, e-learning, live web or private live web).
• Discuss timelines and logistics to ensure there's a plan in place to complete your training goals and utilize the Points before expiration.

How do I know how many points I have left?

The person who has ordered the Training Points gets access to an online report where he can check the current status whenever he needs it. You also can contact your Education Account Representative and ask for the report.

Whom do I contact to schedule a private live web or in-person training?

Contact your education account representative to coordinate and schedule these methods of training.

Can I use my points for a class that will occur beyond my point expiration date?

Yes. However, this should be rare and requires a valid business case. Please contact your education account representative as soon as possible if you think you may encounter a problem with using all your points before the expiration date.

Can I get a report on the employees who have taken training and the amount of SAS Training Points used?

No. GDPR does not permit personal data to be given to a third party. If you have questions please contact you Education Account Representative.

What is a digital badge?

Digital badges are web-enabled versions of your earned SAS credentials that you can post online to various social media platforms, such as LinkedIn, Facebook and Twitter. This digital image will contain verified metadata that describes your qualifications and the process required to earn them.

What are the benefits of a digital badge?

Representing your credential as a badge gives you the ability to share online in a way that is simple, trusted and can be easily verified in real time by colleagues and/or employers. Badges provide employers and peers concrete evidence of the skills needed to earn your credential.

How does my credential get displayed as a badge?

We have partnered with Credly, a badging platform backed by Pearson, to translate the credential you have earned into a digital badge. The technology Credly uses is based on open badge standards defined by Mozilla and enables you to manage, share and verify your credential digitally.

What is Credly? Is there a fee for using it?

Credly is an enterprise-class Open Badge platform that works with credible organizations to provide digital credentials to individuals. Using Credly to manage, share and verify your credentials is free to badge-earners.

Are digital badges included with SAS e-Learning?

SAS Learn badges are provided upon the completion of most e-Learning courses. However, digital badges are not offered with self-study e-Learning products (PDF + virtual lab hours).

How will I know if I have earned a badge?

You will receive an email notification from admin@credly.com with instructions for claiming your badge and setting up your account. You will then be able to manage, share and verify your certification.

How will I know if I have earned a badge?

Digital badges are awarded to students attending instructor-led courses with start dates after March 1, 2018. Global e-learning students will also receive badges for courses purchased after March 1st. After completing your course, you will receive an email notification from no-reply@youracclaim.com with instructions for claiming your badge and setting up your account for managing, sharing and verifying your badge. If you are taking an e-learning course, you will receive a prompt in your learning environment before receiving the email.

How can I keep someone else from copying my badge and using it?

While badges are digital image files, they are uniquely linked to data hosted on the Credly platform. The link to verified data makes the badge more reliable and secure than a traditional paper-based credential. It also eliminates the possibility of anyone claiming your credential and associated identity.

What if I don't want my credential to be public?

All information regarding you and your credentials can be easily configured in your Credly account. You are in complete control of the information about yourself that is made public.

Will I still have access to my existing certification logos?

Yes. SAS Global Certification still provides logos for all existing certifications through the SAS Certification Manager.

What are labor market insights, and how can I access them through Credly to find jobs relevant to my skill set?

Labor market insights contain information pulled from active requisitions across the US and are for informational purposes only. Based on your skills, you can learn which employers are hiring, what job titles you might be qualified for, salary ranges for those jobs and more. To access this information, click on any of the skill tags of badges you've earned. Credly is working to provide more information globally in the future.

Can my Credly profile include badges that have been issued to me from other platforms/companies? Can I export badges issued from Credly to other badge-storing platforms/companies?

Credly does not support uploading of badges issued by other platforms/companies, and it is not possible to export badges at this time. The current open badge infrastructure standards do not allow for real-time verification of our badges outside of the Credly platform, which is a main priority for ensuring verification. Credly is working with the open badge community for future solutions.

Will retired credentials have a badge associated with them?

No, only current credentials will have a badge.

Why does my badge only say "SAS Certified" and not show my credential earned?

With current naming conventions for SAS Global Certification credentials, there is not enough space to provide full names on the badges. Once you publish a badge, it will link to the appropriate credential you have earned.

How do I share my badge?

Please follow these instructions, based on how you want to share your badge:

Email signature

• Log in to your Acclaim account, navigate to your profile, right-click on your badge image, and copy.
• Within your email settings, access your email signature and paste the badge image into your signature.
• Back in Acclaim, copy the badge landing page link.
• In your email signature, highlight your badge and hyperlink with the link you just copied.
• Please note: Your email client may require a different process for adding an image to your signature. Contact your email client administrator with any questions.

LinkedIn

• LinkedIn requires individuals to enter additional information about their badge to share it on their profile. To share your badge details to your LinkedIn profile, view the detailed instructions listed within Acclaim.

Facebook and Twitter

• Click the sharing icon from Acclaim.
• You will be prompted by Facebook or Twitter to connect your account. This gives Facebook and Twitter permission to share your badge from Acclaim.
• The badge (image and all) will show up in your Twitter timeline or on your Facebook profile.

Whom should I contact if I have questions, or if there are issues with my badge?

If you have issues with your SAS digital badges, contact elearn@sas.com. For questions navigating the Credly platform, visit support.credly.com.

What is the SAS® certification and skills directory?

This is a certification and skills directory made possible through our partner Credly. The directory gives you the opportunity to display your badge and broadcast your accomplishments to employers who could be a perfect match for you. The directory can be searched by skill, badge, earner or location.

Can employers who see the directory contact me about opportunities?

In order for employers to contact you directly about opportunities they may have, you must opt in to be contacted. Here’s an easy three step process to do that:

1. Navigate to your Credly profile
2. Click ‘Privacy + Security’
3. Toggle 'Allow users to contact me using my public profile’ to the ‘on’ position.
   

How can I opt in to the directory?

When you create your own Credly account, you are automatically opted in to the certification and skills directory. If you wish to be hidden from the directory, you can change the permissions in your Credly profile.