World-class software can't be world-class without the backing of superior support and services. Below is a sampling of some of the many ways we help you maximise your investment in SAS software.

SAS Consulting

The corporate intelligence that is housed in your data is unique, defining the diverse facets of who you are, what you have accomplished and how you can succeed. At SAS, we are committed to helping you transform this raw data into vital enterprise intelligence by delivering the technical solutions and services you need. We blend award-winning software with flexible business and technical consulting services to turn your business strategies into a real competitive advantage.

We've been partnering with our customers to solve their business problems for more than a quarter-century. Our consultants take the time to listen and learn about your business challenges and enterprise goals to establish a foundation for strategic advancement. This enables us to deliver the right SAS technology and tailored services to solve your unique business requirements. We have amassed in-depth industry knowledge and domain expertise and we leverage industry and technology best practices and proven methodologies. Throughout your service engagement, our expert consultants share their vast knowledge and real world experience with your staff so they can manage the results of the project independently. The SAS Consulting team is dedicated to your long-term success and to accelerating The Power to Know®.

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Customer Support

SAS Customer Support principally provides a telephone help-line to customers who are licensed to use our SAS Software. The team is there for the times when you encounter a difficulty while using SAS Software or when you simply aren't sure how to achieve something. The principal aim of Customer Support is to resolve problems so that you deliver your projects and solutions on time, and the key to achieving this is to use the support processes intelligently - after all, not every problem is "Severity 1".

Severity levels are applied to calls and they help to ensure that support issues are prioritised and the most pressing issues dealt with first.

However, as always there are a wide range of issues that occur ranging from "I need this fixed now" to "I wonder how I could....?" . The Customer Support team is there to ensure answers to all of these issues in the most professional way possible.

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Training

Superior quality training is an integral part of SAS' commitment to its software customers. We realise that an investment in training is designed to do one thing -- increase your organisation's productivity. And we're committed to helping your organisation realise the full value of its investment.

We deliver on that promise with:

• More than 50 courses that deliver up-to-date content that is of the highest quality.
• Certified SAS instructors that often stand as thought leaders in their fields.
• Multiple delivery methods designed to meet your time, budget and education needs, including public and on-site training, as well as interactive Live Web classes and e-learning products that deliver on-demand training at your convenience.
• When you invest in SAS Education, our technical training specialists work closely with SAS software developers to facilitate your learning experience and to develop a course and a learning path that suits the needs of the individuals using the software application. But we don't stop there. If you have a special need, SAS Education account representatives will provide a training assessment and will work with you to customise solutions to help you, your work group or your department achieve the results you envision.

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